Privacy Policy

Look, we get it - nobody actually reads these things

But here's the deal: we're not into collecting data just for kicks. Thunder Haven Architecture respects your privacy because, honestly, we'd want the same if we were browsing your site. This policy breaks down what info we collect, why we need it, and what we do with it. No corporate jargon - just straight talk.

What information do we actually collect?

When you reach out to us or use our website, we might collect things like:

• Your name and contact details (email, phone) - kinda need these to get back to you
• Project details you share with us during consultations
• Basic website usage data - which pages you visit, how long you stay, that sort of thing
• Communication records when you email or call our office at (604) 555-8847
• Any feedback or reviews you're kind enough to leave us

We're not tracking your every move or selling your data to sketchy third parties. That's just not our style.

Why we need your information

Here's the honest truth - we collect info to actually do our jobs:

• To respond to your inquiries and keep project conversations going
• To create architectural designs that match what you're looking for
• To send project updates, invoices, and important documents
• To improve our website so it doesn't drive you crazy
• To comply with Canadian building codes and legal requirements - yeah, we've got regulations to follow

That's pretty much it. We're not gonna start spamming you with random marketing emails unless you specifically ask us to keep you in the loop about what we're working on.

Cookies and tracking stuff

Our website uses cookies - those little data files that help us remember your preferences. We use 'em to:

• Keep you logged in if you've got an account with us
• Remember your preferences so you don't have to reset things every visit
• Understand which parts of our site people actually use
• Make sure the site works properly on your device

Most browsers let you control cookies through settings. Just know that blocking all cookies might make some features wonky.

Who gets to see your information?

We keep your data pretty close to the chest. The only folks who might see it are:

• Our team members working on your project - obviously
• Engineers, contractors, or consultants we partner with on your build (but only what they need to know)
• Our accounting software for invoicing and bookkeeping
• Legal authorities if we're legally required to share it - we're not gonna lie to the government

We don't sell your info to marketing companies or random third parties. That's a hard line for us.

How we protect your data

Security's not something we take lightly. We use:

• Encrypted connections (SSL/TLS) for data transmission
• Secure servers with regular backups
• Password protection and limited access to sensitive info
• Regular security audits to stay ahead of potential issues

Look, no system's 100% bulletproof, but we're doing everything reasonable to keep your information safe.

Your rights and choices

Under Canadian privacy laws (PIPEDA and BC's privacy legislation), you've got rights:

• Access - you can ask what personal info we've got on you
• Correction - if something's wrong, we'll fix it
• Deletion - want us to erase your data? Just ask (unless we legally need to keep it)
• Objection - you can opt out of marketing communications anytime
• Portability - need your data in a different format? We can work with that

To exercise any of these rights, shoot us an email at info@thunderhavenx.info or give us a ring at (604) 555-8847. We'll sort it out.

How long we keep your information

We're not hoarders. We keep your personal data only as long as we need it:

• Active project data - for the duration of the project plus 7 years (legal requirement for architectural records)
• Inquiry information - about 2 years if we don't end up working together
• Financial records - 7 years as required by Canadian tax laws
• Marketing consent - until you tell us to stop or we haven't heard from you in 3 years

After that, we securely delete or anonymize your data.

Third-party links

Our website might link to other sites - suppliers, partners, inspiration boards, whatever. We're not responsible for their privacy practices, so check their policies if you're clicking through. We only vouch for what happens on our own turf.

Changes to this policy

We might update this policy from time to time - laws change, technology evolves, y'know how it goes. When we make significant changes, we'll post the updated version here with a new date at the top. For major changes, we'll shoot you an email if we've got your contact info.

Questions or concerns?

If something in this policy doesn't sit right with you, or if you've got questions, don't hesitate to reach out. We're real people, and we're happy to chat about how we handle your information.

Complaints and regulatory oversight

If we can't resolve your privacy concerns directly, you've got the right to file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca